EFFECTIVE COMMUNICATION FOR BUSINESS IMPROVEMENT:
Communication Isn’t a Soft Skill, It is a Hard Skill 4 hrs.
- Explore the Value of Varying Communication Streams in an organization.
- Understand variation in individual communication styles.
- Uncover initiatives in business that undermine the communication process.
- Investigate the outcomes of poor communication and the cost associated with poor communication.
- Plan to improve communication by keeping the message concise.
- E-mail, a communication language all its own.
It Isn’t What You Say, But How You Say It 4 hrs.
- Reveal the value of understanding, tone, intonation, approach and the individual you are communicating with.
- Uncover the percentage of missed communication over phone and e-mail.
- Understand the value of timing in a communication discussion.
- Role play scenarios of a difficult communication conversation.
How Full Is Your Bucket? 4 hrs.
- A review of a book by Donald Clifton, grandfather of Strengths Psychology, “How Full Is Your Bucket” explores positive communication and the positive impact it has when used.
- Explore a North Korean POW case study on negative communication.
- Review Gallup Studies revealing increased business revenue utilizing positive communication.
- Discuss the value of recognition and the keys to appropriate recognition.
What’s Your Communication Style? 4 hrs.
- Participants pick two cards that best represent their personality style.
- Review the various communication styles, direct, indirect, assertive, and non-assertive.
- Initiate understanding of how to communicate with people of varying styles.
- How to prepare for a conversation keeping your communication style in mind.
- Understanding your personal communication strengths and weaknesses.
Encouraging The Heart 4 hrs.
- Goals without feedback equal zero results.
- How often do employees receive feedback?
- What goals are critical to meet?
- When goals are met, reward and recognize that work.
- Review the six essential ingredients for positive recognition that must be followed recognition to be meaningful.
Organizational Consulting & Assessment
- Review of the organizational systems, processes, organizational segments
- Conducted in a four phase analysis
- On-line survey
- Focus Groups with people from key areas of the organization
- Inclusive samples of employees from all levels or the organizational structure
- Report and summary based on the data acquired through the assessment process
Is There A Plan for Your Meetings? 4 hrs
- Review the amount of time our society spends in Meetings
- Reveal how much of meetings are time wasters
- Discuss the key elements for an efficiently run meeting
- Time Keeper
- Facilitator-person who will run the meeting or keep the meeting on topic
- All meetings need a reporter
The Cost of Turnover, What it Costs when Employees Leave. 4 hrs.
- What is turnover?
- How does turnover negatively affect organizational stability
- What are key factors for turnover?
- How to calculate the cost of turnover in your organization
- How to use specific tools to improve turnover ratios
S.W.O.T. 4 hrs.
- What is a SWOT?
- What are the benefits to an organization to study a process by SWOT
- When to use a SWOT Analysis
Human Resource Employment Law 6 hrs.
- Short History of Employment Law
- Review specific employment scenarios and discuss
Interviewing Skills 4 hrs.
- What do you need to consider when interviewing an employment prospect
- What are non-verbal things to consider when interviewing an applicant
- What are questions you can legally ask an applicant
- What are questions you cannot legally ask an applicant
- What type of interview do you want to conduct
- Discuss the various types of interviews
The Best Boss Inventory 4 hrs
The underlying premise for the Best Boss Inventory is that really good bosses are the ones who understand what people want from work and provide the environment for success. The Best Boss Model consists of 6 categories, or Best Boss Indicators:
- Connecting People with Purpose
- Encouraging Ownership
- Focusing Efforts on Smart Work
- Building Competence
- Recognizing Achievements
- Respecting the Individual
*Challenges for New Supervisor
Being promoted to supervisor without previous supervisory experience can be a daunting task.
Especially if you will now be supervising people you worked with as a team member. This course
will explore the new supervisory dynamic.
- You were a good employee, you are sure to be a good supervisor
- Myths about supervision
- The Learning Curve
- New Forms, New Procedures
- More Flies With Honey
- Case Studies that explore challenges of supervisors newly promoted
It’s Okay To Be The Boss 4 hrs.
In today’s high pressure workplace, employees need a boss who sets them up for success every step of the way
- Explore the 7 Myths of supervision
- Review the under management epidemic
- The Kite Exercise
- The Value of checklists to guide
- Guidance, direction, expertise from a more experienced person
- 8 back to basic techniques to help you be a better boss
Breaking All The Rules, What Great Managers Do Differently 6 hrs.
Based on the book written by Marcus Buckingham from the Gallup Organization, Buckingham’s book reveals the twelve questions critical to organizational success. Based on 80,000 managerial interviews from over 400 various types of organizations, this course explores how to make your organization even better.
- Explore case studies of the book
- Uncover the four keys for unlocking your employees potential
- Select employees based on talent
- Evaluate performance based on desired outcomes
- Focus on employee’s strengths
- Find the right fit for your employee’s talents
How to Become a Super Supervisor 12 hrs.
- Explore the 7 “C’s”
- Discuss the pearly gates that everyone has
- Review response vs. reaction
- Practice positive communication
- Make your praise sincere
- How do you show your employees you care
- Have you found your employees “want to”?
How To Motivate Yourself and Others
This course will explore the jungle of motivation’s true nature, as well as our blindness to its strangeness and complexity. Motivation is a deeply human and psychologically complex world.
- Stay hungry
- Don’t be afraid to fail
- How do you maintain your motivational advantage
- Review various motivational videos and review their message
- The easy way or the meaningful way
- We are motivated by meaning and connection